State Farm® Insurance Agent Mac Freeman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Desiree DeLeon
March 18, 2025
1
out of
5
rating by Desiree DeLeon
"Not customer friendly when trying to cancel insurance policy. I had to go through the hassle of filling out paperwork twice and send them back. Then was told don't worry you will get your refund next week. That week came and went with no refund. When I do get my refund of prorated refund. I canceled it 2 days after the due date. Disappointed in this company. I would never get insurance from this place again"
We responded:
"Desiree, Thank you for this feedback. I am so sorry you feel you did not get excellent service throughout the cancelation of your policy. I pride myself on providing great service to everyone we come into contact with, and clearly we missed something here. I appreciate you taking my call so that I could learn how we can do better as an office. I hope you have a great day! "
Dave Ransome
March 14, 2025
5
out of
5
rating by Dave Ransome
"Christy Ramsey with Mac Freeman State Farm is a true professional. She made my insurance upgrades extremely easy and understandable. She saved me a great deal of money from the home policy that another agency was offering. Christy rocks! Dave Ransome"
We responded:
"Thank you, Dave, for your wonderful feedback! I'm happy to know that Christy made your insurance upgrades easy and helped you save money. She truly is a valuable part of our team. If you have any more questions or need assistance in the future, feel free to reach out!"
Michael Dunn
March 6, 2025
5
out of
5
rating by Michael Dunn
"Christy did a fantastic job helping me get car insurance. Thanks!"
We responded:
"Thank you, Michael! I'm happy to hear that Christy was able to assist you with your insurance needs. We appreciate your feedback and are here for any future questions or assistance you might need. Take care!"
Walker Riley
February 17, 2025
5
out of
5
rating by Walker Riley
"I have been struggling for weeks to get insurance for a vehicle I imported from Japan. I lost count of how many companies and agents I have dealt with. But Christy was able to get me insured quickly and with no hassle at all. I cannot recommend highly enough!"
We responded:
"Thank you, Walker, for sharing your experience! I'm glad Christy was able to assist you so efficiently. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Erik m
February 13, 2025
5
out of
5
rating by Erik m
"Christy Ramsey made the process stress free , very quick and answered all of my questions. I am very satisfied and would highly recommend."
We responded:
"Thank you, Erik, for sharing your experience! I'm glad Christy was able to make the process smooth and efficient for you. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
Suresh Y
February 5, 2025
5
out of
5
rating by Suresh Y
"I recently opted for State Farm Auto Insurance with Agent MAC, and I couldn't be more pleased with the experience. MAC is incredibly knowledgeable and took the time to answer all my questions. He was very efficient and got everything sorted quickly. Not only did he provide me with a great auto policy, but he also helped me lower my premium by $15 per month. I really appreciate his support and highly recommend him. Thanks again, MAC :-)"
We responded:
"Thank you, Suresh, for sharing your positive experience! I'm glad I could assist you with your insurance and help reduce your premium. Your recommendation means a lot, and I'm here for any further questions or needs you may have. Thanks again!"
Gary Wallis
January 27, 2025
5
out of
5
rating by Gary Wallis
"Mac remembered talking to me six months ago and he couldn’t help me at the time, but he immediately contacted me once the rate dropped to give me a good deal and made the process quick and easy. He has been very responsive to my calls and emails."
We responded:
"Thank you, Gary, for sharing your experience! I'm glad we could assist you with a great deal when the rates dropped. It's wonderful to know that the process was quick and easy for you. Your feedback about my responsiveness to calls and emails is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime."
Mohammad
January 20, 2025
5
out of
5
rating by Mohammad
"I have worked with Christie at the state Farm amd she gave me a good explanation about the policies and helped me pick the right one and it was very helpful"
We responded:
"Thank you, Mohammad, for sharing your experience! We're glad Christy explained the policies clearly and helped you find the right one. If you have more questions or need assistance, feel free to contact our office. We're here to help!"
Suzy Pryor
January 16, 2025
5
out of
5
rating by Suzy Pryor
"It was a pleasure to work with CHRISTY. She was prompt anytime. I had a question and understood my goals."
We responded:
"Thank you, Suzy, for your wonderful feedback! I'm happy to know that Christy was able to assist you promptly and understood your goals. Our team is always here to help with any questions or needs you may have. Feel free to reach out anytime!"
Jordon Rupp
January 4, 2025
5
out of
5
rating by Jordon Rupp
"Christy was amazing! Very helpful and was great about calling me back."
We responded:
"I'm glad to hear about your positive experience with Christy, Jordon! Her dedication to helping and staying in touch is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office. Thank you for your feedback!"
Stéphane Irankunze
December 19, 2024
5
out of
5
rating by Stéphane Irankunze
"Great service!"
We responded:
"Thank you, Stéphane! I'm glad you appreciated our service. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Hector Rodriguez
December 5, 2024
5
out of
5
rating by Hector Rodriguez
"Great experience Christy Ramsey was awesome. Super helpful made this extremely easy and simple for me! 100% recommend this agency and talking to her as well!!"
We responded:
"Hector, thank you for your fantastic review! I'm glad Christy could make the process easy and simple for you. We appreciate your recommendation and are always here to help with any future needs!"
Eli Z. Ryder
December 4, 2024
5
out of
5
rating by Eli Z. Ryder
"Had to speak with a young lady named Anaya and she was able to get me situated with everything I need The process was smooth and service is amazing Thank you guys"
We responded:
"Hi Eli, Anaya is a fantastic part of our team, and I'm glad she could assist you with everything you needed. We're happy to know the process was smooth for you. Thank you for your kind words and for choosing our office! If you need anything else, feel free to reach out."
elva magee
November 8, 2024
5
out of
5
rating by elva magee
"BEST Agency yet. Anaya Thomas was professional, caring and very well informed."
We responded:
"Elva, thank you for your wonderful review! I'm glad to hear that Anaya provided you with professional and caring service. We appreciate your feedback and are grateful to have Anaya on our team. If you need any further assistance, feel free to reach out to our office anytime. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Shirley Christopher
November 8, 2024
5
out of
5
rating by Shirley Christopher
"Christy was great to work with! Very knowledgeable . Excellent customer service skills. Fast turnaround. Would highly recommend to others."
We responded:
"I couldn’t agree more, Shirley! Christy is the best! I appreciate your feedback. Thanks for choosing Mac Freeman State Farm!"
Kbadenbblbb b Schjhlicht
November 7, 2024
5
out of
5
rating by Kbadenbblbb b Schjhlicht
"A very hard worker!!"
We responded:
"Thank you, Kbadenbblbb, for your kind words! I'm happy to know you appreciate the hard work. If you ever need anything else, feel free to reach out. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Claire Crockett
November 7, 2024
5
out of
5
rating by Claire Crockett
"I called in to get some quotes and possibly save on my car insurance and was delighted by my experience! I spoke with Adrian and he was so incredibly helpful and kind! Highly recommend his services as well as this office!"
We responded:
"We’re here for all of the saving and all of the quotes!! Adrian does such an amazing job - I’m glad you two could get connected. We take great pride in providing the best quotes and service we can so I’m glad you got to experience that with your auto insurance. Thanks for the great review, Claire!"
Bonnie Johnson
November 7, 2024
5
out of
5
rating by Bonnie Johnson
"My name is Bonnie Johnson I had the enjoyable professional business with A’Naya Thomas. I must say she made my process easier and affordable. Thank you A’Naya….God bless"
We responded:
"We always love affordable insurance 😀! I really appreciate this review, Bonnie! We are here to help all of our customers with their auto, home, and life insurance and it’s our mission to be there for you! Thanks for the feedback! "
Crystallized by Sparkle
November 7, 2024
5
out of
5
rating by Crystallized by Sparkle
"I called needing assistance and A'Naya was amazing! She's definitely knowledgeable and polite. I'm very happy to be a State Farm customer, especially with this beautiful soul working on my behalf. Thank you!!!"
We responded:
"Awesome! Thank you for the review! We are always looking for ways to help all of our customers, while treating them with respect and politeness. I’m so glad you got to work with A’Naya! Thanks for the feedback!! "
Miles Thompson (Proper Refinment)
November 7, 2024
5
out of
5
rating by Miles Thompson (Proper Refinment)
"Very courteous service and polite mannerisms."
We responded:
"Thank you for the review, Miles!! "
J Hubert Thomas
November 7, 2024
5
out of
5
rating by J Hubert Thomas
"A'Naya is the quintessential customer service liason. She is very knowledgeable and polite. She suggested a route that made sense in my situation. She should be considered an asset."
We responded:
"Thank you so much for this review and feedback! I’m blessed with an AMAZING team and A’Naya is a huge part of that. Thanks for choosing Mac Freeman State Farm! "
Ms. Harris
November 7, 2024
5
out of
5
rating by Ms. Harris
"A'Naya Thomas is both professional and knowledgeable, offering exceptional assistance. I highly recommend her for all of your insurance needs."
We responded:
"Thank you so much for this awesome review! We value our customer service team here and want all of our customers to get the best experience possible. Thank you so much for this feedback! "
Amy Silver
November 7, 2024
5
out of
5
rating by Amy Silver
"Christy is very knowledgeable and very willing to help and answer all of my questions!!"
We responded:
"Great to hear Christy was able to answer all of your questions! I’m very grateful for the review, Amy! Thanks so much! "
ElrickSr Bonner
November 7, 2024
5
out of
5
rating by ElrickSr Bonner
"We have so very much appreciated the Mac Freeman agency, and working with Adrian in particular. We had a complicated auto insurance situation that Adrian and the agency made so easy. We are saving money; AND we feel very well covered!"
We responded:
"Thank you, Elrick, for your wonderful review! I'm glad to hear that Adrian and our team could assist with your complicated auto insurance situation. It's great to know you're saving money and feel well-covered. We appreciate your business and are here for any further insurance needs or questions you may have. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Destini Maxwell
November 7, 2024
5
out of
5
rating by Destini Maxwell
"I called to inquire about the coverage limits. Anaya helped me and she was so knowledgeable and polite. Her explanation was very easy to understand and informative."
We responded:
"Thanks for the review, Destini! I’m glad A’Naya was able to help with all of your insurance questions. We’re here for any and all needs for anyone that needs us! "