State Farm® Insurance Agent Mac Freeman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
elva magee
November 8, 2024
5
out of
5
rating by elva magee
"BEST Agency yet. Anaya Thomas was professional, caring and very well informed."
We responded:
"Elva, thank you for your wonderful review! I'm glad to hear that Anaya provided you with professional and caring service. We appreciate your feedback and are grateful to have Anaya on our team. If you need any further assistance, feel free to reach out to our office anytime. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Shirley Christopher
November 8, 2024
5
out of
5
rating by Shirley Christopher
"Christy was great to work with! Very knowledgeable . Excellent customer service skills. Fast turnaround. Would highly recommend to others."
We responded:
"I couldn’t agree more, Shirley! Christy is the best! I appreciate your feedback. Thanks for choosing Mac Freeman State Farm!"
Kbadenbblbb b Schjhlicht
November 7, 2024
5
out of
5
rating by Kbadenbblbb b Schjhlicht
"A very hard worker!!"
We responded:
"Thank you, Kbadenbblbb, for your kind words! I'm happy to know you appreciate the hard work. If you ever need anything else, feel free to reach out. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Claire Crockett
November 7, 2024
5
out of
5
rating by Claire Crockett
"I called in to get some quotes and possibly save on my car insurance and was delighted by my experience! I spoke with Adrian and he was so incredibly helpful and kind! Highly recommend his services as well as this office!"
We responded:
"We’re here for all of the saving and all of the quotes!! Adrian does such an amazing job - I’m glad you two could get connected. We take great pride in providing the best quotes and service we can so I’m glad you got to experience that with your auto insurance. Thanks for the great review, Claire!"
Aaron Victoria
November 7, 2024
5
out of
5
rating by Aaron Victoria
"My name is Bonnie Johnson I had the enjoyable professional business with A’Naya Thomas. I must say she made my process easier and affordable. Thank you A’Naya….God bless"
We responded:
"We always love affordable insurance 😀! I really appreciate this review, Bonnie! We are here to help all of our customers with their auto, home, and life insurance and it’s our mission to be there for you! Thanks for the feedback! "
Crystallized by Sparkle
November 7, 2024
5
out of
5
rating by Crystallized by Sparkle
"I called needing assistance and A'Naya was amazing! She's definitely knowledgeable and polite. I'm very happy to be a State Farm customer, especially with this beautiful soul working on my behalf. Thank you!!!"
We responded:
"Awesome! Thank you for the review! We are always looking for ways to help all of our customers, while treating them with respect and politeness. I’m so glad you got to work with A’Naya! Thanks for the feedback!! "
Miles Thompson (Proper Refinment)
November 7, 2024
5
out of
5
rating by Miles Thompson (Proper Refinment)
"Very courteous service and polite mannerisms."
We responded:
"Thank you for the review, Miles!! "
J Hubert Thomas
November 7, 2024
5
out of
5
rating by J Hubert Thomas
"A'Naya is the quintessential customer service liason. She is very knowledgeable and polite. She suggested a route that made sense in my situation. She should be considered an asset."
We responded:
"Thank you so much for this review and feedback! I’m blessed with an AMAZING team and A’Naya is a huge part of that. Thanks for choosing Mac Freeman State Farm! "
Ms. Harris
November 7, 2024
5
out of
5
rating by Ms. Harris
"A'Naya Thomas is both professional and knowledgeable, offering exceptional assistance. I highly recommend her for all of your insurance needs."
We responded:
"Thank you so much for this awesome review! We value our customer service team here and want all of our customers to get the best experience possible. Thank you so much for this feedback! "
Amy Silver
November 7, 2024
5
out of
5
rating by Amy Silver
"Christy is very knowledgeable and very willing to help and answer all of my questions!!"
We responded:
"Great to hear Christy was able to answer all of your questions! I’m very grateful for the review, Amy! Thanks so much! "
ElrickSr Bonner
November 7, 2024
5
out of
5
rating by ElrickSr Bonner
"We have so very much appreciated the Mac Freeman agency, and working with Adrian in particular. We had a complicated auto insurance situation that Adrian and the agency made so easy. We are saving money; AND we feel very well covered!"
We responded:
"Thank you, Elrick, for your wonderful review! I'm glad to hear that Adrian and our team could assist with your complicated auto insurance situation. It's great to know you're saving money and feel well-covered. We appreciate your business and are here for any further insurance needs or questions you may have. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Destini Maxwell
November 7, 2024
5
out of
5
rating by Destini Maxwell
"I called to inquire about the coverage limits. Anaya helped me and she was so knowledgeable and polite. Her explanation was very easy to understand and informative."
We responded:
"Thanks for the review, Destini! I’m glad A’Naya was able to help with all of your insurance questions. We’re here for any and all needs for anyone that needs us! "
Chandra Brown
November 7, 2024
5
out of
5
rating by Chandra Brown
"Anaya was nice to work with!! She was so easy to talk to and educated me on all my questions that I had 10/10 would recommend her to my family/friends"
We responded:
"Thank you, Chandra! I am so glad A’Naya was able to help you with your insurance needs. I’m blessed with a great team! Thanks for choosing Mac Freeman State Farm!! "
Bobby Krejci
November 6, 2024
5
out of
5
rating by Bobby Krejci
"If you're looking for insurance and want to work with people who care about you, this is the place. They pick up the phone and talk with you. Answer questions knowledgeably. I know they will be there when I need them. Great staff. I posted this a while back and it continues to be true. Kellen goes above and beyond to serve customers and provide products are suited to individual needs and situations"
We responded:
"Thank you, Bobby! Part of our mission is to be there for all of our customers when they need us most, so it is so great to hear you say that. Thank you for trusting us with your business!!"
Wanda Lester
November 6, 2024
5
out of
5
rating by Wanda Lester
"Kellen Schlicht has been my State Farm Customer Service Rep for many years. Never has there been a time she didn't get back with me with answers to my questions or problems I was trying to get solved. She's always gone above and beyond what she had to. She's very well spoken and takes her time to make sure everything is explained. Above all she is honest and I don't have to worry about being taken advantage of. That is something that is not common in businesses today."
We responded:
"This is so encouraging! I am so blessed to have Kellen in my office. She is amazing and I'm glad to hear she's taken such great care of you and treated you so well over the years. Thank you for the awesome review!!"
Great Vine
October 31, 2024
5
out of
5
rating by Great Vine
"Christy Ramsey did an excellent job assisting me with getting business insurance. She was patient, very knowledgeable and educated me on the various options available. Quality of service was excellent and far exceeded my expectations. Thank you Christy for all your help!"
We responded:
"Thank you for sharing your positive experience with us! I'm glad to hear that Christy was able to assist you with your business insurance needs. Her patience and knowledge are indeed invaluable, and it's wonderful that she could educate you on the various options available. We're grateful for your kind words and are always here to help with any future needs. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Angela Leydecker
October 29, 2024
5
out of
5
rating by Angela Leydecker
"Kellen & Mac are the best. I have been with this agency since 1997, before Mac took over. Kellen just caught an endorsement that was missed on the policy for my new house that I actually had to use on a previous home. They really care and look after their customers."
We responded:
"Angela, thank you so much for your kind words! I'm glad to hear that Kellen and our team have been able to assist you effectively, especially with catching that important endorsement for your new house. We truly value your long-term trust and are grateful for your continued support since 1997. Our commitment to looking after our customers is always a top priority. If you ever need anything else, please don't hesitate to reach out. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Nathan Ramsey
October 29, 2024
5
out of
5
rating by Nathan Ramsey
"Christy was fantastic. She held my business and got it all done very quickly."
We responded:
"Great review, Nathan! Thank you for the feedback. Christy is so great and I’m glad she could help you with your insurance. Thanks for trusting Mac Freeman State Farm! "
Lucritia Edgerton
October 29, 2024
5
out of
5
rating by Lucritia Edgerton
"I’ve been a customer of State Farm for more than 20 years and have never had better service than at Mac Freeman State Farm. Christy is courteous, helpful, and genuinely cares about not only saving me money, but the coverage I actually need."
We responded:
"I really appreciate this awesome review, Lucritia! I’m so glad you’ve chosen this office for all of your insurance needs over the years. Christy really is the best! I am grateful to be your insurance agent and am looking forward to the next 20 years 😀"
cici fulgencio
October 29, 2024
5
out of
5
rating by cici fulgencio
"I had a wonderful experience setting up my renters insurance with Christy. She made the process very seamless and stress free! I greatly appreciate her help!"
We responded:
"Thank for the review, Cici! We’re so glad to welcome you to the office. I’m grateful you chose my office to handle your renters insurance. I look forward to being your Agent for a long time! "
Aditya Bhagwat
October 22, 2024
5
out of
5
rating by Aditya Bhagwat
"Really quick and helpful in every way!"
We responded:
"Aditya, thank you for your wonderful review! I'm happy to know you found our service quick and helpful in every way. We're always here to assist you with any future needs. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Betty Huang
September 30, 2024
5
out of
5
rating by Betty Huang
"Jacob is absolutely an amazing and wonderful insurance agent! He is superrrrr friendly and easy to reach out. No matter what questions you have, he always responds efficiently and gives a very clear information. He even helped us find a good course, which let us save some money! I would say he is the most patient guy I've ever met! We are so lucky to have Jacob to assist us with our first-time auto insurance! :) I strongly recommend Mac Freeman office for sure!! P.S. My friend recommended Freeman office to me, and I recommeded them to another friend lol. (His agent is Christy. She is awesome as well!) It's really worth it!!!"
We responded:
"Thank you for this amazing review, Betty! I am very lucky to have such an amazing team. I’m glad you reached out to us and we could get your auto insurance setup. I look forward to serving you!! "
Rose
September 14, 2024
5
out of
5
rating by Rose
"It was lovely working with Christy, she was super patient while helping me navigate the online system and answered all the tiny specific questions I had about what insurance to get."
We responded:
"So great to hear this, Rose! Thank you so much for taking the time to leave a review. We’re here for all of your insurance needs - even the tiny questions 😀. Thanks for choosing Mac Freeman State Farm!! "
Jacob Spivey
August 29, 2024
5
out of
5
rating by Jacob Spivey
"We love Mac Freeman State Farm! Christy Ramsey did a phenomenal job helping us save over $600, compared to USAA and many other insurance companies. They have our Auto, Renter and Life Insurance. We are looking to get additional life insurance and disability insurance through them as well because of the pricing/insurance value ratio. Amazing! Kellen and Adrian are also extremely helpful with anything you need! They know how to help with anything and get things figured out in a timely manner. Not to mention, our awesome agent, Mac! His knowledge in the business and care for his clients is impeccable! I could not recommend Mac Freeman State Farm enough."
We responded:
"Jacob, thank you for your wonderful review! I'm glad Christy was able to help you save money and that you found value in our Auto, Renters, and Life Insurance. It's great to know you're considering additional life and disability insurance with us. Kellen and Adrian will be happy to hear your kind words about their assistance. I appreciate your recognition of our team's efforts and my commitment to our clients. We're always here to help with any future needs or questions. - Mac Freeman - State Farm Insurance Agent, Austin, TX"
Grant Piller
August 20, 2024
5
out of
5
rating by Grant Piller
"Love working with this team. Asked about getting renters insurance on my new place around lunchtime and they got me squared away before the end of the day. I have referred a few different people to this team and they have nothing but glowing reviews of them as well. Great work as always!"
We responded:
"Awesome review! I appreciate this a lot, Grant! Glad we could help with your renters insurance. We so appreciate the referrals as well! Thank you!! "