State Farm® Insurance Agent Mac Freeman

"I have had nothing except bad experiences with this branch of state farm that is run by Mac Freeman. I have had constant issues with my biling and policy. From the beginning they were charging me twice each month for billing and then they would cancel my policy telling me " I didn't pay on time" and I would be without insurance for awhile even though I just paid a week earlier and then they would charge me late fees. Everytime I would bring it up they would come up with some excuse or reason for how their bilng was set up. Now I am once again having issues because they are constantly charging me more than what I signed up for and agreed to. They offered to combine my personal policy and auto policy in one biling and then later when there were new charges on my account they would tell me that it costs more to combine policies- something they never told me before. I am not bringing up how much more my policies are then when I first signed up and they tell me "it goes up every renewal" without informing me ahead of time. Here is a great example of them over-charging me. I got a renewal letter stating that my annual premium for my personal items is $75 a year. Okay so $75 divided by 12 comes out to $6.25 a month. This month I saw a charge for $12.50 which means they are double charging me. When I asked him to remove the charge he said I underpaid last month-lie! I paid $127 last month which was them overcharging me since my car payment is only $115 a month that means last month he double charged me for my personal items as well. I am attaching photos of all of this as proof. They over-charged me the previous month and this month. I kept bringing up how every month my bill is much higher and he would change the reason every time. THis is about the worst experience I have had with any insurance company. Go to another insurance company that doesnt lie to their customers, try to get as much money out of their customers as possible, and continually add "anonymous" charges. And then when I do bring it up to him he is cheap and tells me that he can take off some of the items from my insurance coverage to bring the cost down. NO! WRONG! you don't get to cheat customers like that. GO SOMEWHERE ELSE where they arent nickel and diming you, adding false charges and coming up with excuses to pay more, trying to totally LOW BALL you, etc. DO NOT SIGN UP HERE They add all kinds of charges to your account and put on the policy ""inflation charges apply*"" thats ridiculous -we all have bills to pay not just you were all going through inflatiion -not just you. When a customer signs a form stating what they are paying and you agree to it then that is what needs to be billed to them. I started off my car insurance at $115 and now for some weird reason I am being charged $121+ every month and always have some kind of extra charge on there that they make an excuse for."

"We have been with this State Farm team for years, for a reason. Mac and Kellen are always available with answers and guidance. They are very service oriented and have never steered us wrong. We highly recommend this team!"

"Christy Ramsey is excellent! Incredible."

"I can't say enough good things about Christy Ramsey at Mac Freeman State Farm! As a small, dedicated team, they truly stand out, but Christy was the absolute star of our experience. We recently worked with her to switch our home, auto, and jewelry insurance policies, and she handled everything with incredible knowledge, patience, and attention to detail. She took the time to thoroughly review our current coverage, explain all our options clearly (no jargon overload!), and found ways to bundle and optimize everything that ended up saving us thousands of dollars annually—without sacrificing protection. Christy is professional, responsive (she answered questions quickly and followed up promptly), genuinely kind, and made the whole process totally stress-free. If you're looking for outstanding service at a local State Farm agency, ask for Christy—she's a true professional who truly cares about her customers. Thank you, Christy, for going the extra mile and making such a big positive difference for our family! Highly recommend the Mac Freeman team, and especially Christy Ramsey—5 stars aren't enough!"

"Melissa Oberg was extremely kind, detail-oriented, and did an excellent job tracking everything throughout the process. Thanks to her support, I was able to complete my insurance enrollment smoothly. I truly appreciate her help and guidance."

"Christoe was wonderful, great personality and professionalism.."

"Christy Ramsey is very thorough and detail-oriented. I asked many questions, and she answered each one clearly and in detail. She was also very kind and patient throughout the process."

"I had a great experience working with Christy Ramsey. She was patient and worked so promptly to get my documents in order."

"Christy was very informative and helpful with getting me an auto & home insurance policy for my Tesla and house. The agency was very thorough with sending me all the necessary information through the mail and was extremely responsive when inquiring about making changes to my policy!"

"Extremely knowledgeable and friendly. Christy made it an easy experience helped me the entire way. Can't recommend enough!"

"Responsive and reliable agency."

"I called to apply for life insurance and Christy was so helpful and nice. She explained everything very well and helped me make the right decision for me."

"Christy made the process so quick and easy! We were able to get me switched over in 15 minutes during my lunch! Prior to that she answered my question via email!"

"Working with Christy with getting my first auto insurance policy was great!! Highly recommend!!"

"State Farm’s agent Mac and his associate Christy were a pleasure to work with. They helped me find the best coverage for my new car, and the price was competitive. I also have a few family members who are happy with State Farm."

"Mac Freeman is great! He walked me through the various insurance options and helped all the way. I highly recommend him."

"Christy Ramsey was very knowledgeable and helpful. The whole process was quick and convenient."

"Christy Ramsey was awesome! Helped me get great rates on both auto and renters insurance. Super easy to work with and really knows their stuff!"

"Amazing office!!!! I spoke with a Ms.Anaya about my renters insurance and she was extremely helpful very kind and polite!!!!"

"Just got my home and auto policies set up through Mac at State Farm. Super smooth process from start to finish. He answered all my questions, found the right coverage for what I needed, and made it easy to get everything finalized. Highly recommend!"

"Christy was incredibly helpful and made the process of switching insurance policies stress free and clear. I appreciated her a lot!"

"Great assistance by Christy"

"After shopping around for policies and dealing with difficult reps, Christy was a lifesaver. Highly recommend!"

"My experience with Christy at Mac Freeman's was exceptional. She is very forthcoming, would be a partner in your choice of insurance and will certainly not be a salesperson. I continue to trust Christy for her genuine support in helping manage my insurance needs at the best costs. Thank you Christy and Mac!"

"Christy is the best! Easiest process ever"